Greetings From a New Host!

As I mentioned a few days ago, I recently made the decision to switch web hosts. I had used hosting from MyInternetServices.com since I bought the domain and space back in June of last year, and recently have been disappointed with some of the load speeds and the amount of times where the site was down all together. Another bothersome issue with MyIS (and this is a pet peeve of mine for all commercial companies) was the customer service, or lack thereof. Now don’t get me wrong-MyIS did their job effectively, and solved any problems I had, but I am interested in more than just a company who can fix my problems. I want someone who’s going to take a vested interest in my needs and in what I’m doing!

It was with this in mind that I sent a very simple update out over Twitter the other day: “I am looking for a good inexpensive web-host for my web page. Any Suggestions?”  Not 39 minutes later, I was first contacted by a representative from PinchHost over their Twitter account (@PinchHost) with a just-as simple response: “I have a suggestion…” This representative (who I came to learn later goes by Alex!) and I “tweeted” back and forth for a while, talking about general information about the company and the services they provide. I told Alex I wanted to sleep on the decision, and to please “tweet” me in the morning. Sure enough, at 5:45 am the next morning, I had a message waiting for me asking if I slept well!

That morning, Alex and I discussed some more specific details about PinchHost’s hosting plans on Twitter, and by lunch time I had made the decision to switch over. Alex suggested we speak via Skype to discuss final details, payment, and to get everything set up, and proceeded to spend the next 3 hours connected on Skype with me as we set up my new space! Not only did he help set up the webspace, but Alex also helped me set up email accounts for my site using GoogleApps, and took the time to re-download and upload all my information when the first file transfer created problems. All in all, Alex probably spent almost his entire day at work helping me get set up!

As the next few days went by, I waited for the namserver change to propagate across the world. For those of you non-techie folks, this basically means that I was waiting for andyzweibel.com to stop looking at the old host for my files, and start looking to PinchHost. I ran into a few problems when the UM campus took longer than expected for the change to occur, but Alex was there right beside me the whole time, doing what he could to solve the problems, and suggesting I do things that he wasn’t able to (such as contact UM’s IT people-thank heavens I didn’t have to do that!). After a few days, the problems sorted themselves out.

I thought everything was set up, and the transfer was over–in fact, I even started writing this post–when I received another email on Saturday from Alex:

Hi Andy,
I’d like to move you to a different server almost twice as powerful. The change requires very little action on your part. If you confirm, I’ll carry out the process and send you anything you need to know about the change.
Kind regards,
Alex

I had been a customer for all of 3 days, and he already wanted to move me to a more powerful server? My answer, of course, was a resounding “yes,” and by that evening, the move was completed and andyzweibel.com was at it’s (hopefully) final resting place! It is this new, more powerful server that you are viewing my site on at the current moment. Hopefully, you notice a difference–I know I have already!

I want to take this oppotrunity to thank Alex and the PinchHost team for all the time and effort that have been put into helping to get my information moved over to the new host. I love everything about PinchHost, from their personal approach to support to their pro-active approach to problem solving. The pricing is the best I’ve seen (I am paying significantly less than I was before), and the quality of the hosting has been fantastic. In my book: great people + great pricing + great products is a formula for success in life! Congratulations to the folks at PinchHost for having it figured out!

7 thoughts on “Greetings From a New Host!

  1. I'm absolutely thrilled you took the time to write such an in-depth account of your experience at PinchHost! Your post essentially sums up exactly what we wanted PinchHost to be. A host that goes beyond expectations, aiming to “make your day”, it sounds cheesy, but it’s true… it’s hard work though!

    Thanks again. Your blog is placed firmly within my RSS reader.

    Alex @PinchHost

  2. Alex- I'm thrilled you took the time to help me so much! Thanks for everything, and if there's ever anything I can do to help out the folks at PinchHost, please don't hesitate to call on me!

  3. Not familiar with Pinch Host but I checked them out…looks like a good service. It would be interesting to see how much CPU time they give you and how much RAM they allocate to each client as they are a shared solution. Your website seems pretty quick though…

    On a side note, I heavily revamped the front end of my site and added cumulus to the bottom… I'll probably take it off after awhile, but I know we talked about it.

  4. I am glad your experience has been good. Mine was good in the beginning. Unfortunately I have forgotten my password for cpanel. I have a to make a huge change to my site. I have been trying to get hold of PinchHost since yesterday.

    The Support Page isn't any help. I have attempted to open support tickets. I don't know if they are working, but they aren't sending the notification to my email like they used to. The phone support goes straight to a voicemail message, and they aren't answering on Twitter.

    It seems almost as though they have fallen off the face of the earth.

  5. I am glad your experience has been good. Mine was good in the beginning. Unfortunately I have forgotten my password for cpanel. I have a to make a huge change to my site. I have been trying to get hold of PinchHost since yesterday.

    The Support Page isn't any help. I have attempted to open support tickets. I don't know if they are working, but they aren't sending the notification to my email like they used to. The phone support goes straight to a voicemail message, and they aren't answering on Twitter.

    It seems almost as though they have fallen off the face of the earth.

  6. We have been having the same problem with PinchHost. I had good experiences with them initially, but they've become completely unresponsive in the past few months. It's developed into something of a crisis with one web site I help administer – there is a technical problem which makes our site inaccessible, and they've been no help. We're stuck because we can't transfer the domain to another service with their assistance, either. Andy, are you still able to communicate with Alex or anyone from PinchHost?nn1

  7. As a matter of fact, I've had the same problems. I haven't been able to reach anybody, and I had to end up making a change in my web host due to some significant downtime I was experiencing. I wish I had a better solution, but I have told PinchHost to please remove my testimonial from their page, as it no longer holds true.

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